๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐ก๐๐ฅ๐ฅ๐๐ง๐ ๐:
A business customer recently purchased a Multi-Function Printer (MFP) from an ๐ฎ๐ง๐๐ฎ๐ญ๐ก๐จ๐ซ๐ข๐ณ๐๐ ๐ฆ๐ฎ๐ฅ๐ญ๐ข-๐๐ซ๐๐ง๐ reseller (commonly known as โ๐ฌ๐๐ ๐๐๐ง๐๐๐ซ ๐ค๐ ๐ฏ๐ฒ๐๐ฉ๐๐ซ๐ขโ).
After installation, they faced a critical issues:
- Scanner configuration was not completed
- Dealer has demanded Service charge to configure device under warranty
- The dealer delayed support for over a week
- No proper technical response or on-site visit was provided
This directly affected the customerโs daily workflow and productivity.
๐๐ฎ๐ซ ๐๐ง๐ญ๐๐ซ๐ฏ๐๐ง๐ญ๐ข๐จ๐ง
Although the customer had not purchased the device from us, they reached out to Rise Techno Solutions for help.
๐๐ฎ๐ซ ๐ญ๐๐๐ฆ:
- Responded promptly
- Took remote access
- Successfully configured the scanner within a short time
- Ensured the customerโs operations resumed smoothly
๐๐ฎ๐ญ๐๐จ๐ฆ๐:
- Problem resolved quickly and professionally
- Customer regained trust in reliable service support
- Highlighted the gap between authorized vs unauthorized service providers
๐๐๐ฒ ๐๐๐ค๐๐๐ฐ๐๐ฒ / ๐๐ฎ๐ซ ๐๐๐๐จ๐ฆ๐ฆ๐๐ง๐๐๐ญ๐ข๐จ๐ง:
Before purchasing any office automation product like MFPs, Interactive Panels, or Digital Duplicators:
โ
Always choose an Authorized Partner
โ
Check after-sales service capability
โ
Ask for local service references
โ Avoid buying from unauthorized multi-brand traders who lack proper support infrastructure
๐
๐ข๐ง๐๐ฅ ๐๐๐ฌ๐ฌ๐๐ ๐
โBuying a machine is easy, but getting reliable service is what truly matters.โ
At Rise Techno Solutions, we believe in long-term customer relationships, not just sales.. For more info visit us at
https://www.risetechnosolutions.com/latest-update/the-importance-of-choosing-an-authorized-partner/3?
#risetechnosolutions #minosha #ricoh #benq #mfp #ifp #reliableservice #authorisedpartner #multifunctionprinter #printersupplier
